Introduction
This article concerns problems you may be experiencing with your Office Tools Pro program that are related to the installation of Microsoft Office Service Pack 3 on your computer. If you have recently installed Office 2003 Service Pack 3, your Office Tools Pro program may not start properly, or you may be getting the error message, "The Runtime has requested that this application be terminated in an unusual way," particularly in the Billing Tab. Office Tools Pro exits when this error occurs.
Background
Office Tools Pro uses Microsoft Access, a component of the Microsoft Office suite of programs, as its technological base. From time to time, Microsoft will release updates to Microsoft Office, which can affect the Microsoft Access runtime that Office Tools Pro uses.
Microsoft Office 2003 Service Pack 3 contains some changes which have negatively affected Office Tools Pro. Complete information about Microsoft Office 2003 Service Pack 3 can be found on the Microsoft web site at:
http://support.microsoft.com/kb/923618
Who is affected?
Anyone who has Office Tools Pro installed on their computer, and has received Office 2003 Service Pack 3, either by downloading and installing it, or through automatic Windows Updates or Office Updates, can be affected by this problem.
How to correct the problem
Microsoft released a post Service Pack 3 hotfix to correct the memory problems within Access 2003 Service Pack 3. This hotfix can be found at http://www.officetoolspro.com/download/2008/01/microsoft-office-2003-service.html
