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Updates & Utilities

Turn Off Antivirus Scripting when Inserting Custom Letterhead

Problem
When you try to insert Custom Letterhead in Setup/My Company/Letterhead, the letterhead does not appear on your invoices.

Symptoms
You may receive an "A problem occurred while Microsoft Access was communicating with the OLE Server" error message when you try to embed or link a Word document as a Custom Letterhead in Office Tools Pro, and the letterhead will fail to insert.

Solution
Turn off Script Blocking in your antivirus program.

More Information
Click here to view a detailed Microsoft Knowledgebase article about this issue.